Terms and Conditions

By using this website, all members and guests agree to the Terms & Conditions as set out below. (Terms & Conditions may be amended from time to time without notice.)

When you register as a Member, you will create a username and password. It is your responsibility to keep your username and password confidential.  The proprietors of My Scrappin’ Shop reserve the right to refuse the registration of any account at any time for whatever reason they deem necessary.

 You only need to set up an account once and then login to this account each time you shop.

This website has a permanent cart feature.  Once you have logged in everything you place in your shopping cart will be saved should you leave your computer or if it times out.   If you choose not to log in, you will be considered a ‘guest’ to our website and consequently, if you are absent  from your computer for a period of more than 15 minutes your cart will be lost as the system has no idea who to allocate the cart too.  It is highly recommended that each time you visit the website to shop that you log in and out to save your cart.

We have a $10 minimum order value which does not include postage.

Prices are quoted in Australian dollars and include GST.  All prices are subject to change without notice.  Due to the scanning process and your screen resolution, colours of products may vary slightly from the actual colours of the product.

POSTAGE RATES

Your order will be sent via Australia Post.  We highly recommend that you register your package.  My Scrappin' Shop accepts no responsibility for lost or damaged goods in the post.   We will not be held responsible for incorrect addresses used when placing your order.   Orders which contain totes, die-cutting or embossing machines, albums or heavy or bulky items, need to be registered and will be charged actual Australia Post charges.  International orders will need to be registered and will be charged the actual Australia Post charges. 

Postage within Australia is a flat rate of $10 plus registration fee of $3 if selected.  This rate may change from time to time without notice.

PAYMENT

Credit Card – We accept and prefer Visa or Mastercard. We will contact you via email or phone if your credit card declines. If we have not heard from you within 48 hours your order may be cancelled.

Direct Deposit – We will advise bank account details along with a copy of your invoice prior to shipping.  Goods will not be shipped until we have confirmation the deposit has been received.   If we have not received payment within 48 hours your order may be cancelled.

Sorry, we do not accept Cheques, Money orders, AMEX, Diners, BPay or Paypal.

OUT OF STOCK PRODUCT

We will make every attempt to keep our webstore up to date with currently stocked items, but as we also run a Retail store there may be times when certain items may be out of stock. If an item is out of stock at the time of processing, it will be removed from your order and you will not be charged for it. However if it is due to arrive in-store shortly we may hold your order for a couple of days so it may be included, in which case we will advise you by email.

We do not keep backorders and any out of stock items will have to be reordered at a later date.

If you wish to order any items that our currently 'out of stock', please send us and email and we will endeavour to order it in for you.

 NEWSLETTER

Each week we produce an email newsletter.   You may sign up to receive these emails on our Home page.  We use EmailContact.com to send our emails and they have a policy to delete email addresses if they bounce 3 consecutive times.  This can be caused by incorrect addresses being given, a full mailbox or if your email account rejects the subject content.  Sometimes, this may be avoided by adding our email address, shop@myscrappinshop.com.au to your email address book.  If your email address is deleted for whatever reason and you wish to continue receiving them, you will need to re-subscribe. 

Your newsletter details are held separately from your account details. If you wish to update your details you must do so via the newsletter link as well as in your account details.

 REFUNDS & RETURNS

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from the sample shown to you or don’t do what they are supposed to do.

We do not refund or exchange paper or cardstock that has left the premises. Due to the scanning process and your screen resolution, colours of images may vary slightly from the actual colours of the product, we will not be held responsible for this.

We make every reasonable effort to ensure the quality and accuracy of your order. Please notify us of any issues within 48 hours of receiving your order. All returns must be authorized by My Scrappin Shop management before they are returned.

Email us at shop@myscrappinshop.com.au if you have any questions.